POLICIES

CREDIT CARD HOLD

Jacq & Jack holds your credit card on file to enforce our Cancellation, No Show & Late Policies. Please read all areas under policies to better understand why we do so.

CANCELLATIONS

Your appointments are very important to Jacq & Jack team members. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice by phone for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance by email & text message depending on what information you have translated to the front desk. It’s important to leave both forms of contact with the front desk when booking the appointment to ensure we have a way to get in touch with you because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.

As stated above you will receive a 24hr notice prior to your service by text or email, but please understand that software updates, power outages, and system errors can occur during these notices, and so it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

NO SHOWS” will be charged 100% of the reserved service amount.

Any multiple services, combos or last minute bookings must be held with a credit card. Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction may be made on your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Jacq & Jack team members’ schedules filled, thus better serving everyone.

Jacq & Jack policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.

RUNNING LATE

If you are running 15 minutes or less late to your apt please call ahead. If you arrived beyond 20mins late, you may have to forfeit your appointment completely depending on the services booked following your appointments. If we can not accommodate due to high volume on that day than it will result in a 50% charge of the service booked.

REDOS + ADJUSTMENTS

If you are not happy with your results, please contact us at (833)603-3233.

Our team will be happy to make small tweaks “redos” within 2 weeks or less of your hair appointment.

This courtesy is not to be confused with changing your mind for a free service. We are happy to accommodate redos if it is in reason, and we will do all that we can to fix any error in quality.

REFUNDS

We do not offer refunds of any kind on services, products or general goods.

We strive to deliver luxury services, products, and general goods.

If you are not happy with your service please read our policy for REDOS + ADJUSTMENTS.

We are exclusive to Oribe & Skin Ceuticals two of the top luxury lines in the Beauty Industry and we proudly stand behind the quality and benefits that both of these lines have produced. No Refunds on either company.

ETIQUETTE

We value the client experience and have set in place guidelines to ensure a professional and happy environment.

KIDS 11 & under

As much as we love children, we ask that you please arrange child care the date of your hair appointment. There is to many liabilities involved in our business to count and it is much safer to keep the kids at home. Plus, it’s far more enjoyable for fellow customers.

We do offer Kids 11 & under haircut and nail services. They must be able to sit for the entire duration of the service booked, and parent cannot be holding the child in their lap during any service. Before or After the service(s) they are welcomed to hang in the coffee shop area with an accompanied adult 18year of age or older.

+ ONE

We are just as excited for you to experience our mixed house, but we ask that you do not invite multiple friends & family members to hang with you during your services. Our house is designed for the clients and staff and we will reach capacity by allowing each client to bring a +one.

But we do encourage to invite a +one to hang in the coffee shop and peek in from time to time to say hi or see how your service is going.

For those of you who love having your bestie, mom, dad, brother, sister, uncle whoever it may be with you, and this +one policy strikes a nerve with you, than please shoot us an email and arrange for a private event so we can accommodate as many people as we can on a pre-arranged date just for you!

CLIENT BEHAVIOR

We try our very best to please all of our clients. If you have a comment, concern, or complaint. We want to know. Please show respect to your service provider by using calm, dignified speech. Foul language and insults are unacceptable and will get you banned from Jacq & Jack.