FAQ

Do you take online bookings?

We currently do not take online bookings of any kind, but you can contact us during our business hours at (833)603-3233 and we would be more than happy to assist you.

Cancellation & Late Policy

Please review our policies under menu

Kid Policy

Please review our policies under menu

When is coffee open?

Coffee Hours:

Tuesday – Saturday 7 AM – 7 PM

Looking to expand coffee hours when the town develops and we recieve more volume in Town Center. So please spread the word, and keep us busy as we would love to be open 7 days a week 7 AM – 7 PM

Gift Cards

We do offer Gift Cards at Jacq & Jack.

Gift Cards must be purchased in person at Jacq & Jack.

All Gift Cards are final sale.

We do not hold Gift Cards for guests that you may have purchased a card for.

Pets Allowed

We’re huge animal lovers hence the name, but we only allow service dogs in all areas. We do welcome all friendly pets into our Coffee Bar!

How long will my service take

All services depend on the stylist, tech or barber, but you can certainly discuss that prior to your service in a consultation.

Do you offer Perms or Relaxers

We do not offer perms but we do offer Smoothing Treatments

Is a toner included in the service

Toners are an a la carte service and will be added on separate to your ticket.

Is a blowout included in the service

All Salon Cuts include a styled blowout

All other services do not include a blowout.

What does Jacq mean?

Co Founder Tiffany Cameron created her first business venture with the name Jacq LLC. She came up with the name after her beloved dog which was a Jack Russell Terrier. Jack with a Q gave a more feminine take on the word. The story continued to be told when she took on a Hers & His concept and so with the Q being feminine and the K being masculine she combined the two. You will see touches of her story in the space. A beautful art piece in memory of her Jack Russell “Leila” is located in the Primprose Room, and a mural of Leila’s black spots its laid out in the womens bathroom. All art was created was created by Evan Sahlman. We also offer a yummy drink named & designed after her jack in the coffee bar. It is one of our best sellers. Served hot you will view a stamped cinnaman paw ontop, and servced cold youll get all the yummy flavors an iced drink deserves. Both are made the same & both are our favoritee choices. Be sure to try one next time you are in.

What's included in a facial

Please see our menu under PRIMP

Is the coffee shop open on Sundays & Mondays

Our coffee shop is currently not open on Sundays & Mondays, but we do plan to expand hours as the community of Lake Nona grows. So please show your support on the days we are open so we can push to open more days! We want it too!

Do you do acrylic nails

We do not offer acrylic nails but we do offer gel services

Do you carry general goods

YES! And our Co Founders Tiffany Cameron & Nate Alfonso are creators who strive to bring you much more in the future! Currently we offer Apolis Bags, The Giving Keys, shirts deigsned in house by Tiffany Cameron, Mulxiply stuffed animals that have a beautful story behind them + our perosnal favorite is that we recently made the Primprose Room semi-shoppable. Meaning if you see chairs you like or chandeliers or little small details we can discuss if they are available or steer you in the right dorection for the exact same items. Please contact our shop for more information. We also have local pop up artists that come into the space to offer unique peices! So please keep an eye out on our Instagram for events coming your way.

Colette Miller Wings

Orlando has fallen in love with The Global Angel Wings Project, and so did Co Founder Tiffany Cameron. She was so persistent to bring this artist from Los Angeles to Orlando as she has a strong desire to create in the city of Orlando.

Tiffany came across her first pair of wings in DTLA back in 2013, and related to the art in so many powerful ways. She spent two years working to bring these wings to the city of Orlando, and when it finally happened she deciede to gift them back to the community as a way to keep Colette Millers story being told for what it is.

Please follow Colette Millers journey on social media. We hope to bring more to Orlando in the future.

Snap your pic soon as the wings will be relocated to another spot in Lake Nona as new tenants continue to arrive in Town Center.

Is this the only location

Yes. This is the first location for Jacq & Jack, and the first of it’s kind. There are many companies with similar hybrid concepts, but we have yet to see a place that has all six businesses split up under one house being run by one company.

If you do find a concept doing the same shoot us an email as we would love to see what business opportunities they are bringing to the table and how we can improve.

Do you offer Bridal Packages

Bridal Packages are currently customized per each bride, but we do plan on having set packages in the Primprose Room in the future.

Please contact tiffany@jacqandjack.com if you are interested in our events space

What product line do you carry in the Salon

Our Salon is exclusive to Oribe.

We also retail most of the line, and if we do not carry a specific item you are looking for and you are a guest of ours we would be more than happy to order it for you.

Do your barbers offer single blade shaves

Yes

Is the coffee shop open to the public

Yes! And we would love to see you more.

I tried contacting you on Facebook or Instagram but never heard back

Social media is a strong tool for us as artists to showcase our art, but we do not utilize Facebook or Instagram for questions about services, bookings or consultations. You can contact us by phone at (833)603-3233.

We do utilize social media to post upcoming events, portfolios, and images of our space.

Do you offer Tanning

We do have a Versa Spa Machine that offers top of the line sunless tanning services.

Pricing available under PRIMP

We will be adding Airbrush services in 2019

Are you hiring

We are always accepting resumes.

Please email your resume to info@jacqandjack.com